Privacy Policy -

This Privacy Policy explains how we collect, use and protect your information when you visit our website and use our services.

1. Information We Collect

We may collect the following:

• Personal Information: Name, email, phone number, service address and billing information when you schedule a service or contact us.

• Booking Information: Service details, notes and special instructions you provide when booking appointments.

• Location Data: Your service address is used to schedule and dispatch technicians. We do not track your location beyond this purpose.

• Non-Personal Information: Browser type, IP address, pages visited and other analytics data to improve our website.

• Payment Information: All payment information is securely processed and stored by Stripe, our payment processor. We do not store full credit card numbers or sensitive payment data on our systems.

2. How We Use Your Information

We may use your information to:

• Schedule, confirm and manage appointments.

• Communicate about services, appointments or inquiries.

• Process payments and manage billing.

• Maintain accurate customer records in our accounting and invoicing systems.

• Send promotional emails or service updates.

• Improve our website, services and customer experience.

• Comply with legal obligations.

3. Sharing Your Information

We do not sell or rent your personal information. We may share it:

• With third-party service providers who assist with customer records, scheduling, payments, live chat, analytics and website hosting.

• If required by law or to protect our legal rights.

4. Cookies and Tracking

Our website uses cookies and similar technologies to enhance functionality and analyze traffic. You can disable cookies in your browser, but some features may not function properly.

5. Marketing Communications

By providing your email or phone number, you consent to receive service updates, reminders or promotional messages.

6. Data Retention

We retain personal information only as long as necessary to provide services, comply with legal obligations and for record-keeping purposes.

7. Third-Party Tools

We use third-party services for customer records, scheduling, payments, live chat, analytics and website hosting. Their privacy policies govern any data they collect.

8. External Links

Our website may include links to third-party websites. We are not responsible for their content, privacy practices or security. Visiting any external site is at your own risk.

9. Your Rights

You have the right to:

• Access, correct, or delete your personal information.

• Opt out of marketing communications.

• Contact us with questions about your data.

10. Children’s Privacy

Our website and services are not intended for children under 18. We do not knowingly collect information from children under 18.

11. Changes to This Privacy Policy

We may update this policy occasionally. Changes will be posted on this page with the updated effective date.

12. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the State of Michigan. Any disputes arising under or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Michigan.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your information please contact us via email smallengineben@gmail.com.